| Frequently Asked Questions |
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| What are your general
order terms? |
- All prices are subject to change without notice.
- Unless otherwise advised, all prices are FOB shipping point.
- Claims of shortages, damages, or defects must be made within 7 days of receipt of goods.
- Special or custom production items and non-stock items cannot be cancelled and are not eligible for return without prior written consent.
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| What is the company
disclaimer? |
The items found on this site are recommended based on the
manufacturer's specifications. We disclaim any liability for use of
these products in applications other than those for which they are
designed.
The interchange information has been gathered based on public
manufacturer's specifications. The actual dimensions and method of
manufacture may differ from the product being provided. We disclaim any
liability as a result of misidentifying any interchanged item.
A specific manufacturer's product may be substituted with another
manufacturer's product provided that the substituted product's
form, fit and function is similar. If the product must be a specific
manufacturer, the order must state that or contact our sales staff and
your account will be noted to insure that each order is handled the same
way. Pricing is based on our best source and the charged price may be
adjusted to cover your specific request.
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| What is the company
shipping policy? |
We know how demanding today's business environment can be.
That's why we offer services tailored to meet the needs of
today's companies. We ship primarily UPS collect or prepay
and add to the invoice. This includes all of the services offered
by United Parcel Service. In addition: US Postal Service, Truck Lines
and Federal Express are offered.
The shopping cart shows an approximate
shipping weight. The actual weight could vary based on the packaging material
required. Freight charges are calculated using this weight. The freight
charges you are actually charged will vary with
any weight adjustments or package limitations from the carrier. The freight
charges are the actual cost from the carrier and are not inflated.
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| What is your
payment policy? |
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We accept Visa, MasterCard, American Express, Discover,
COD and Wire Transfers.
- Net 30 terms are available with credit approval.
- Accounts over 45 days old in payment are subject to credit hold.
- Accounts turned over for collection are charged with an 18% finance charge, 29% collection fees, attorney fees and court cost in addition to the past due amount.
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| Do you charge sales tax? |
| Indiana Sale Tax is charged for sales made and shipped in the State
of Indiana. Companies located in Indiana and are purchasing for
resale and do not want to pay sales tax must fax in a completed
Indiana Resale Tax form. Companies located in Indiana and are
claiming sales tax exemption must fax in a completed Indiana Sales
Tax Exemption Form.
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| What is your warranty? |
Goods not manufactured or repaired by us are the product of manufacturers
and are subject to any warranty offered to us by that manufacturer. We
disclaim any warranty expressed or implied, that the goods are merchantable
or that the goods are fit for any particular purpose.
Goods manufactured by us or repaired by us are warranted for a period of
one year from the date of shipment. These warranties are limited to the
original defects of material or workmanship. Products authorized for
return, transportation charges prepaid, and determined to be defective
by us will be repaired or replaced at its option at the original FOB point.
Our maximum liability shall not in any case exceed the purchase price of the
goods claimed to be defective or unsuitable. This warranty is the only warranty
applicable to the goods purchased hereunder and is expressly in lieu of any
warranties or merchantability of fitness for a particular purpose. We shall
not be liable for labor, loss of product, special or consequential damage.
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| What is the return policy? |
| All returns must be issued a Return Goods Authorization number and must
be accompanied by a copy of our packing list and be in re-sellable condition.
Unauthorized returns will not be accepted. Outgoing or incoming freight charges
are not covered. All items being returned may be subject to a re-stocking
charge. Credit will be issued once the material is received back at
HoseandFittings.com or if being sent back to the manufacturer, once credit is
received from the manufacturer.
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