HoseandFittings.com Shipping Policy

Having a total cost of an order, including taxes and freight, is what many people are looking for at checkout from an e-commerce site.  Coming up with freight rates for the 200,000+ SKUs that we offer is challenging.    We estimate those freight charges based on a percentage of the dollar amount of the order.  That estimate is invoiced on the initial order shipment.  Any back orders on estimated freight orders does not have freight added to those invoices.  It’s not our intention to make money with our shipping.  But, it is our intention to cover those costs. 

Sometimes the freight charges look ridiculous.  An example is a small expensive part.  The cost to ship is much less than the formula.  In those cases you should read further, Ways to Control Freight Cost.  

RETURN POLICY
All returns must be issued a Return Goods Authorization number and must be accompanied by a copy of our packing list and be in re-sellable condition.  Unauthorized returns and returns older than 30 days from the ship date will not be accepted.  Outgoing or incoming freight charges are not covered.  All items being returned may be subject to a re-stocking charge.   

Credit will be issued once the material is received back at HoseandFittings.com, Power Components Corporation or if being sent back to the manufacturer, once credit is received from the manufacturer.  Material returned for credit and purchased with credit card, COD or Wire Transfer, the credit card used will be credited or funds refunded on COD or Wire Transfer.  Material returned for credit on accounts with open credit, a store credit will be issued.  No refund checks will be issued on orders purchased using open credit.

F.A.Qs

Regular Stock Inventory items: 

• Inventory items must be a sellable condition
  Refunds are allowed up to 30 days of the invoice date with possible restocking fee
• Unauthorized returns or returns older than 30 days will not be accepted

Fabricated Products (crimp hose, changed product) 
We do not allow refunds for fabricated products and BOM – 

Ways to Control Freight Cost

 1. Collect Shipments

We also ship UPS or FedEx collect.  By doing that, the freight charges go directly to you at the rates your company has negotiated with either UPS or FedEx.  With this method, HoseandFittings.com has no say in what your company pays for your shipment.

 2. Invoice Published Freight Rates

If you like the idea of being billed the carrier’s published rates but don’t know your company’s UPS of FedEx account number, there is an option at check out allowing you to select, billing at the carrier’s published rates.  By selecting this option, your order will not have the freight charges on the order at check out.  Those charges will be added on shipment and will be the carrier’s published shipment amount.  You will be invoiced the carrier’s published rates on any back orders.  To avoid any back order freight charges, check the “Ship this order when complete” at checkout on the Shipping Service screen. 

We only calculate freight charges for shipments in the USA with the exception Alaska and Hawaii.  Anywhere else is billed at carrier’s published rates and added to the shipment at the time of shipment.  Or, we can ship and have the freight company charge the freight charges directly to your company at your negotiated rates. 

 

Premium Shipping Services

UPS and FedEx are delivering more and more 7 days a week in areas.  Our premium shipping is assuming that we are shipping Monday – Friday before 3pm Eastern Time and that the material is readily available.  Unless specified for Saturday delivery, an order shipping Friday Next Day Air will not arrive, at the earliest, until Monday.

 

Thank you for your business